ServiceNow Research

Industrial research arm of ServiceNow; co-led BigCode, StarCoder, and BrowserGym agent evaluations.

Visit

Type: research group
HQ: Montréal, Canada (+ multiple sites)
Founded: 2017
Funding: Subsidiary of ServiceNow (NYSE: NOW)
Website: servicenow.com/research
GitHub: github.com/ServiceNow
Twitter: twitter.com/ServiceNowRSRCH

Cite

Notes

Only stored in your browser.

Evals

Tools

Models

Papers

Boards

People

Models

Ranked by Artificial Analysis Intelligence Index

#	Model	Released	Intelligence
1	Apriel-v1.5-15B-Thinker	30 Sep 2025	13.8
2	Apriel-v1.6-15B-Thinker	25 Nov 2025	13.4

2 / 2 models

Evals

WorkArena

Browser-based enterprise web tasks on a live ServiceNow instance - list filtering, form filling, knowledge search - covering daily knowledge-worker workflows.

ActiveBrowser UseTool CallingPlanningAgentic

Tools

BrowserGym

ServiceNow's unified Gym-style framework for web agents - wraps WebArena, MiniWoB, VisualWebArena, WorkArena, AssistantBench, WebLINX, and more under one Playwright-backed interface.

RL EnvBrowser UseTool CallingPlanningAgentic

Papers

WorkArena: How Capable Are Web Agents at Solving Common Knowledge Work Tasks?

ICML

2024