Are Generative Models Underconfident? An Embarrassingly Simple Quality Estimation Approach

Quality Estimation (QE) is estimating the quality of model output when the ground truth reference is not available. Looking at model uncertainty from its own output probabilities is the most trivial and low-effort way to estimate the output quality. However, for generative model, output probabilities might not be the best quality estimator. At an output step, there can be multiple correct options, making the probability distribution spread out more. Thus, lower token probability does not necessarily mean lower output quality. In other words, the model can be considered underconfident. In this paper, we propose a QE approach called Dominant Mass Probability (DMP}, that boosts the model confidence in cases where there are multiple viable output options. We show that, with no increase in complexity, DMP is notably better than sequence probability when estimating the quality of different models (Whisper, Llama, etc.) on different tasks (translation, summarization, etc.). Compared to sequence probability, DMP achieves on average +0.208 improvement in Pearson correlation to ground-truth quality.